Frequently Asked Questions

What are the delivery charges for orders from the marketplace?

Any delivery charges from the Florists will be displayed on the product page and be reflected in the product price.  We do not charge any handling/processing fees on any orders.

Which payment methods are accepted?

We process payments through PayPal, a worldwide trusted and secure leader in payment processing. PayPal accepts credit/debit cards with the Visa, MasterCard, American Express, and Discover logos. You can also pay with your PayPal account.

We process payments through PayPal, a worldwide trusted and secure leader in payment processing.  PayPal accepts credit/debit cards with the Visa, MasterCard, American Express, and Discover logos.  You can also pay with your PayPal account.

How long will delivery take?

On each product page you will be able to select the preferred delivery date and location.  The delivery date may vary depending on the florist.

What exactly happens after ordering?

After placing an order, you will receive an e-mail containing your order information, order number, and billing/shipping information.  Your order will be automatically sent to the local flower shop.  You will receive an additional e-mail when your product(s) have been delivered.

Who do I contact regarding my order?

For questions regarding a product you ordered, we ask that you contact the florist directly. You can find the flower shop name in your order confirmation e-mail, under the product name.  For a list of vendor phone numbers, click here.

How can I track my order?

You will receive an e-mail when your order is placed and an additional e-mail when your order has been completed and delivered.  You can check the status of your order by clicking here.  

You will need to enter your Order ID (found in your order confirmation e-mail) and your e-mail address you used during checkout.

Do you offer live chat assistance?

You can live chat with us by looking in the bottom left corner of your screen for the blue square with a white message icon.

 

You can also live chat or call us by clicking here.

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